Frequently Asked Questions

We want you to feel confident when shopping with K & M Collections. Because each item is handmade, slight variations may occur. Please review our frequently asked questions below before placing your order.

Will the color of my item look exactly like the photo?

We do our best to photograph our products as accurately as possible. However, the actual color of your item may vary slightly from what you see online due to lighting, photography, screen brightness, monitor settings, and other display differences.

Slight color variations are normal and are not considered defects.

Will the pattern placement look exactly like the product photo?

Not always. Because our patterned products are handmade and cut from larger pieces of fabric, pattern placement may vary from item to item.

Your product will be made using the same fabric and pattern shown in the product listing, but the exact placement of the design may differ slightly. This makes each handmade piece unique.

How do I choose the correct size?

Our sizing is based on general age and size guidelines. However, head sizes and shapes vary from person to person, even among children or adults within the same age group.

We encourage customers to carefully review the sizing information provided before placing an order. Age recommendations are intended to be used as a guide and cannot guarantee the exact same fit for every person.

If you are unsure about sizing, please contact us before placing your order.

Are your products handmade?

Yes! K & M Collections products are individually handmade with care.

Because our products are handmade rather than mass-produced, slight differences in stitching, fabric placement, sizing, or other small details may occur. These small variations are part of what makes each handmade piece unique.

How long does it take for my order to ship?

Orders are prepared and shipped within 2–3 business days after your order is placed.

K & M Collections ships all orders from Minnesota.

Please keep in mind that the 2–3 business day timeframe refers to the time it takes us to prepare and ship your order. Delivery time after shipment may vary depending on the shipping carrier, destination, holidays, weather, or other circumstances outside of our control.

Will I receive a tracking number?

Yes. Once your order has shipped, a tracking number will be sent to the email address provided at checkout so you can follow your package.

Please allow some time for the shipping carrier to update the tracking information after your shipping confirmation is sent.

Do you accept returns or exchanges?

Due to the nature of our products and for health, hygiene, and sanitary reasons, we do not accept returns or exchanges on items that have been correctly made and shipped.

Please carefully review your order before completing your purchase, including the selected size, color, pattern, style, and quantity.

Because sizing can vary from person to person, ordering an incorrect size does not qualify an item for return or exchange.

What if I receive the wrong item or my item arrives damaged?

If you receive an incorrect item or your item arrives damaged, please contact K & M Collections by email at ShopKandMCollections@yahoo.com.

Your email must include:
Your name
Your order number
A description of what is wrong with the item
A clear photo showing the incorrect or damaged item

Once we receive your email and photo, we will review your request.

If your return is approved, K & M Collections will send you a prepaid return shipping label by email, along with instructions for returning the item.

Please do not mail an item back to us unless your return has been approved first.

Can I cancel or change my order after placing it?

Because our products are handmade and orders may begin being prepared shortly after they are received, we cannot guarantee that changes or cancellations can be made once an order has been placed.

If you notice an error with your order, please contact us as soon as possible. We will do our best to assist you if your order has not already been prepared or shipped.

What if I entered the wrong shipping address?

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to correct it.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Still have questions?

We’re happy to help! If you have questions about our products, sizing, your order, or anything else before purchasing, please contact K & M Collections by email at ShopKandMCollections@yahoo.com.

Thank you for supporting K & M Collections and our handmade business. We truly appreciate every order and every customer who chooses to shop with us.